Customer expectations constitute the basics of our customer-focused approaches. We follow customers with an approach where they can inform their pleasantness and dissatisfaction easily; where feedbacks are taken into consideration within shortest possible time, in an objective and fair way, sensitively and confidentially; where feedbacks are assessed in accord with legal terms and customer expectations; where necessary improvements and controls are constantly being carried out in order to prevent any possible dissatisfaction; where received recommendations and demands are constant improvement and development opportunities for our Company.